Help Is Here — One-on-One xLights & Show Support

Struggling with your light show and need expert guidance? You’re not alone. No matter your experience level, how long you’ve been building shows, or how many pixels you’re running—everyone hits roadblocks at some point.

Whether your controllers aren’t responding, lights aren’t turning on, sequences aren’t behaving as expected, or something just doesn’t look right, our team of specialists is here to help you get everything running smoothly again.

Clear Answers. Real Solutions.

With so much information spread across YouTube, xLights forums, Zoom groups, and social media, it’s easy to feel overwhelmed—or receive conflicting advice. At Your Pixel Store, we work with you one-on-one, taking the time to understand your setup and your goals before offering clear, effective solutions.

Depending on your preference, we can:

  • Walk you through fixes step-by-step so you can learn as we go

  • Or securely take remote control of your computer to make adjustments while you watch

Either way, you’ll walk away with a better understanding of your system and the confidence to move forward.

One-on-One Support Packages

We offer flexible consultation options designed to fit your needs:

One-Hour Consultation — $120
Perfect for troubleshooting specific issues or quick guidance.

Four-Hour Pre-Paid Consultation — $400
Ideal for those still learning or working through multiple challenges.

  • Hours can be used all at once or in 30-minute sessions

  • Consultation credits never expire and can be used whenever you need help

First-Year Setup Package (Six Hours) — $600
Designed to support you throughout your first season.

  • Includes 2 hours of initial “Getting Started” assistance

  • Plus 4 hours of setup, configuration, and show testing

  • Hours may be used all at once or in 30-minute blocks

Get Your Show Back on Track

Let Your Pixel Store help you get your show up and running quickly, correctly, and confidently—without the frustration of endless trial and error.

For more information or to schedule a consultation, please fill out our contact form and a member of our team will reach out shortly.
You can also email us directly at su*****@************re.com.

Your Pixel Store — expert help when you need it most.