Shipping
Our goal is to ship your products within 2 to 3 business days of your order being placed, not including weekends. However, this is only during the slow season. During the busy season we will try to get to orders as fast as we can. Please allow to 2 to 5 business days during the busy season.
We do not ship on Saturdays and Sundays as Post Office and UPS are closed. We ship to all of the United States including Puerto Rico. We also ship to Canada and Australia. If you are outside of these places, please email us for quotes.
Return & Exchange Policy
We offer a 30-day return window, meaning you can return any of our products for a refund, minus original shipping cost. Customer is responsible for return shipping cost for item. If we provide return label we will subtract this total from the refund as well. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to charge a 20% restocking fee for any return and/or cancelled order. Please contact support before returning any merchandise. If you run into any problems, please reach out to us and we will work with to resolve the issue. NO RETURNS WILL BE ALLOWED FOR DAMAGED and/or ALTERED products.
Please contact us at support@yourpixelstore.com to better help you.
Cancellations and Presale Items
You may request to cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Backordered, presale, prebuy, and custom items cannot be canceled or refunded as they are ordered to fulfill specific orders. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse or from our over seas factory even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred to redirect the order, plus a 20% restocking fee. Refunds and returns can take up to 10 business days to process, not including weekends.
Prebuy/Presale Shipping
For prebuy orders, please note that these are usually shipped directly from the factory via sea or air freight. Once fulfilled, they cannot be cancelled, edited, or refunded. Shipping times typically range between 30 to 60 days from label creation. An order is considered fulfilled once a tracking number is provided and the status shows complete. Complete means order has been processed and shipped. It does not mean order has been delivered. It is an eternal tracking for Your Pixel Store LLC, letting us know the order is on its way to the customer. The tracking number will be your way of tracking delivery. After fulfillment, orders cannot be cancelled, adjusted, or refunded, and our Return Policy will be applied.
Warranty
Removing any product labels intended for tracking purposes will result in the voiding of any warranties provided by Your Pixel Store LLC and/or affiliates. It's important to use our products within the specifications outlined for each item to ensure warranty coverage and eligibility for our return policies.
