As we grow as a company, we have been adding more and more items to our catalog. Our goal is to be able to offer products and services that you cannot get anywhere else. With that being said, because of the type of items we are offering there are several items that we offer that cannot ship together and we must change our shipping policy moving forward to accommodate the changes.
Moving forward when checking out you will be receiving 1 to 2 different shipping quotes, depending on the items you are purchasing. Specifically, if you are ordering small or bulky items you will be getting 2 different shipping charges. These different shipping costs will be quite visible at checkout so there will be no surprises. We also do offer local pick-up by appointment for those who would like to come and say hi.
*Note shipping cost for Bulky and 3D and PVC Props is cheaper when you buy 2 or more items at the same time, so consider this when making your purchase. Purchasing one item will always be more expensive. Also, if you want to order one of the large 3D and PVC Props without being split for shipping, please select NO SPLIT PROP shipping and we will invoice you for the shipping cost when your item is ready. Shipping 3D and PVC props not split is quite expensive, so be aware.
Free Shipping for Small Items Lower 48 States
Free shipping is still available on small items if you spend over $249 at our store. We will continue to offer free shipping in the immediate future on small items. However, as mentioned above you will be charged with shipping for our Bulky and 3D and PVC Props as most times, they cannot ship with anything else. The shipping cost is a live rate based on the items you purchase.
For example, you buy a $50 Bulky Item and 7-pixel strands,
$50 – Bulky Item
$185.50 – $26.50 Pixels x 7
The total is $235.50, but your total for the small items is less than $249 to qualify for free shipping so you will be charged shipping for the 7-pixel strands and separately for the Bulky Item.
However, let’s say you buy the $50 Bulky Item and 8-pixel strands,
$50 – PVC Prop
$212 – $26.50 Pixels x 8
The total is $262, but now your total for the small items is over $249 so you qualify for free shipping for the small items. So that means you will only be charged shipping for the PVC Prop.
If there is any confusion, please reach out to support@yourpixelstore. Our goal is to be able to maintain our low prices on our small items, while still being able to offer our new larger products.
Other States and Canada
We do ship to Alaska, Hawaii, and Puerto Rico. However, we are currently working to get it set up properly on our website. We are hoping to resolve this issue very soon and appreciate your patience. In the meantime, we will be reaching out after the purchase if the shipping cost is more than the quoted price when you check out.
We ship most of our items UPS Ground or USPS Parcel. If you need faster shipping, please email us, and tell us what speed and we’ll charge you the difference between the shipping rates.
Lead-Time and Stock
Most of our items are in-stock and ready to ship. However, there are some items that are not in-stock and will have a lead time. These are clearly stated on each item that has a lead time. These items will show an estimated date of delivery. This is only an estimate. We say it is an estimate as we cannot control boat and freight shipment. This is the estimate that is given to us, but this can change due to many factors including, but not limited to, traffic, weather, customs, etc. We try to keep the time frame up to date, but sometimes we are not notified either; know that we are working diligently to get your items in your hand. This video by Lorne Counter explains the shipping process quite well: Journey of a Pixel.
Moreover, please note that we do not keep the 3D and PVC Props items in-stock and items are created upon purchase. When purchasing from us you agree to the lead time and expected shipping time. Our goal is to have some of the most popular items in-stock, but currently we are working on getting stock up. Therefore, there will be an estimated lead-time. This lead time changes depending on demand as well. We will notify you if anything changes.
At Your Pixel Store our goal is to provide a great experience and to help your show glow. If there is a question or concern, please reach out to us at firstname.lastname@example.org. Please give us time to get to your email, we are incredibly busy but try to get to every email as soon as possible. Thanks again.